Call Center Services

Cleveland Sight Center offers people opportunities for employment, including those with blindness, low vision or other disabilities.

The Call Center at CSC provides numerous service offerings, including:

• Inbound/Outbound scheduling and appointment setting
• Outbound information and referral
• Inbound technical support helpdesk
• Customer satisfaction and data collection surveys
• Ecommerce support (email inquiry, order management, order fulfillment)
• Switchboard operation
• Mailroom processing and fulfillment
• Printing
• Business intelligence reporting
• Database development and reporting

Call center services scale-up based on customer need. CSC utilizes a network of leading information technology, software and telecommunications vendors that assist in meeting project requirements.

Contact Jassen Tawil at 216-791-8118 ext. 7336 or jtawil@clevelandsightcenter.org for more information.