Services Provided

Current Call Center services include:

• Inbound/Outbound scheduling and appointment setting
• Outbound information and referral
• Inbound Technical Support Helpdesk
• Customer satisfaction and data collection surveys
• E-commerce support (email inquiry, order management, order fulfillment)
• Switchboard operation
• Mailroom processing and fulfillment
• Printing
• Business Intelligence reporting
• Database development and reporting
• Work from Home office space
• Customized Customer Service Training

Call center services scale-up based on customer needs. CSC’s Call Center has a network of leading information technology, software and telecommunications vendors that allow us to meet project requirements.

PARTNERS IN SUCCESS

CSC’s Call Center provides services to the following agencies and organizations:

• DigitalC
• Ohio Board of Nursing
• Ohio Department of Commerce
• Ohio Development Services Agency
• Ohio Department of Developmental Disabilities
• Ohio Department of Education and Workforce
• Ohio Department of Health
• Ohio Department of Medicaid
• Ohio Secretary of State
• State Board of Education