Unique Approach

Our mission:

Through a nationwide team of skilled and empathetic professionals, Cleveland Sight Center’s Call Center provides excellent customer service that strengthens the relationships between businesses and their customers.

Our vision:

To build a better world, one call at a time, by empathetically connecting people to the services they need.

We approach each customer with the goal to provide service that exceeds expectation by learning your business need, obtaining the best-in-class infrastructure to meet your requirements, developing customized training for associates that allows them to enthusiastically handle your products, and continuously monitoring services for excellence in delivery.

SATISFACTION

We determine success by the satisfaction of our customers. Our government and private industry partners consider us an invaluable resource to meet their requirements. Learn more about customer satisfaction.

Caller Feedback:

"You've been so helpful today, thank you. I thought this was going to be so difficult to get done and you made it so pleasant."

"It's been a pleasure talking to you. Thank you for all your assistance."

"You have been a true life saver, thank you very much!"

Cleveland Sight Center is a 501c3 nonprofit organization, member of the National Industries for the Blind, and registered with the Ohio Department of Administrative Service's Office of Procurement from Community Rehabilitation Programs.