Call Center Services

Cleveland Sight Center offers all people opportunities for employment, including those with blindness, low vision or other disabilities.

Call Center Services Image

The Call Center at CSC provides numerous service offerings, including:

  • Inbound/Outbound scheduling and appointment setting
  • Outbound information and referral
  • Inbound technical support helpdesk
  • Customer satisfaction and data collection surveys
  • Ecommerce support (email inquiry, order management, order fulfillment)
  • Switchboard operation
  • Mailroom processing and fulfillment
  • Printing
  • Business intelligence reporting
  • Database development and reporting

Call center services scale-up based on customer need. CSC utilizes a network of leading information technology, software and telecommunications vendors that assist in meeting project requirements.

Contact Jassen Tawil at 216-791-8118 ext. 7336 or jtawil@clevelandsightcenter.org for more information.