Working Here

VIRTUAL OPEN HOUSE 

Learn about what it is like working in the Call Center. Attend a webinar to learn more about current job openings. Topics covered in the webinar include an overview of the in-bound customer service positions, skill requirements, technical requirements, pay, benefits and how to apply. Click this link to to fill out the registration form to access the webinar.
 

HOW TO APPLY

Join our Team! Cleveland Sight Center employment opportunities offer valuable and inspiring positions that give employees the chance to positively change the lives of clients who have been impacted by blindness or vision loss. Click this link to view current job openings and the online application.

 

HIGH QUALITY CUSTOMER SERVICE REPRESENTATIVES

Cleveland Sight Center only hires qualified candidates to work in the Call Center. All candidates complete and pass a criminal background check and a drug screening prior to hire. In order to recruit and retain the best candidates, CSC offers a competitive starting hourly wage of $10.50 with a wide range of benefits including medical, dental, vision, 401k and paid time off. Employees working 20 hours (or more) per week are offered paid time off. Employees working 30 hours (or more) per week are offered medical, dental, vision, life, and short and long term disability insurances. All employees, regardless of how many hours worked per week, are offered a 401 (k) plan. CSC’s longest tenured Customer Service Representative is over five-plus years and our annual turnover rate is measured at 9%, which is much lower than the industry average of 51% for outsourced call centers. Low turnover means our Customer Service Representatives will learn and retain the nuances of handling calls according to procedure with a high-level of customer service.

Interested in learning more about working in our awesome Call Center? Email the team at info@csc.team.

Check out what our Customer Service Representatives have to say about working in the Call Center:

Dana, Customer Service Representative

 

Staff Testimonials:

“I love working in the Call Center, I feel useful again. I fulfill a need for others and myself, and that's a great feeling.” – Lynette

“CSC’s Call Center has been a place of acceptance. It is a place where you can revive your skills, learn new ones, and aspire to achieve greater.” – Michelle

“This is a calm and peaceful atmosphere to work and grow…an empowering place to work. I have been able to accomplish and learn a great deal in this environment.” – Angel