Call Center Training Program FAQs

How much does the program cost?
Who is eligible?
How do I refer someone?
My client does not have transportation to Cleveland. Can they still participate?
How long is the program?
What kinds of jobs are available?


 

How much does the program cost?

You can receive authorization from Opportunities for Ohioans with Disabilities (OOD) or call 216-791-8118 for Call Center Training tuition rates.


Who is eligible?

Any OOD client is eligible for the training program. The first step is an evaluation to determine vocational interest and computer skills. Our employers require a range of computer skills from basic (familiar with Internet and typing) to intermediate (proficient skills in Microsoft Office, typing 30 words per minute, proficient in e-mail, etc).


How do I refer someone?

Email the “Referral to Community Rehabilitation Program” form to centralauth@clevelandsightcenter.org or fax it to 216-791-1101. For more information, contact Susie Meles about the program or to setup an informational interview at 216-791-8118 ext. 8747 or smeles@clevelandsightcenter.org.


My client does not have transportation to Cleveland. Can they still participate?

Yes, either the training program is available online or on-site at Cleveland Sight Center. A residence center with 12 apartments is available year-round and adjacent to Cleveland Sight Center’s main building. Contact Paul Rosenberg at 216-791-8118 ext. 4641 or prosenberg@clevelandsightcenter.org for the availability of our Residence Center.


How long is the program?

The program is two weeks in length, with classes beginning each month.


What kinds of jobs are available?

Several employment opportunities are available at Cleveland Sight Center and other area-based call centers. After successful completion, Employment Services are recommended to further the consumer's success in securing a call center position.